Frequently Asked Questions

IT Direct Ltd provides a comprehensive range of IT solutions, including:

• Supply of business laptops and PCs from leading manufacturers.
• IT hardware and accessories, with over 50,000 items in stock and access to 100,000+ more.
• Laptop and PC repair services, covering issues like viruses and motherboard replacements.
• Software licensing management, including volume licenses.
• Specialized support for public sector clients, such as schools, colleges, universities, and councils.
• Built-to-order Apple products like iMacs and MacBooks with dual OS options.
• Networking, infrastructure, servers, storage, and cloud solutions.

We serve a wide range of clients, including large corporations, small and medium-sized businesses (SMBs), and public sector organizations across the UK. Our solutions are tailored to meet specific needs and budgets, with a focus on efficiency for educational institutions and councils.

Yes, we provide competitive volume pricing for business and public sector customers, including academic discounts. This applies to hardware, software licenses, and large orders. Contact our sales team for a personalized quote to maximize your IT budget.

Our experienced technicians handle a variety of repairs, from virus removal to hardware fixes like motherboard replacements. Simply bring your device to our facility, or contact us via phone (01422 728 728) or email (sales@itdirectltd.co.uk) to arrange a collection or drop-off. We'll provide a quick diagnosis and transparent pricing.

We operate The Apple Store at IT Direct, offering built-to-order iMacs and MacBooks. These can be configured with dual-load operating systems (e.g., macOS and Windows) and are ready for immediate use. Browse our options or request a custom build through our sales team.

We assist with all aspects of software licensing, including managing volume licenses, adding to existing agreements, and ensuring compliance. Our expertise helps businesses and public sector clients streamline their software needs without unnecessary costs.

With over a decade of delivering solutions, we prioritize customer-centric service backed by strong vendor relationships for top-quality products at competitive prices. Our reliable, long-term support includes expert advice, responsive assistance, and tailored IT strategies for corporate, SMB, and public sector clients.

• Phone: 01422 728 728 (for sales, support, or inquiries)
• Email: sales@itdirectltd.co.uk
• Address: We're based in the UK; visit our website for directions or to schedule a visit.

We're here to help—reach out Monday to Friday during business hours.

While we primarily focus on UK businesses and public sector organizations, we can discuss international shipping and support options. Please email us for details on your specific location.

Absolutely. We adhere to industry best practices for data security, especially for repairs and cloud solutions. All client data is handled confidentially, and we comply with relevant UK regulations. For public sector clients, we ensure solutions align with procurement standards.